General Terms and Conditions of Use of Veterly
1. Who We Are and the Purpose of Veterly
"Veterly" is a mobile application (the "Application" or "Platform") owned and operated by Bake One S.r.l., with registered office in Milan, via Carlo Farini n. 5, tax code, VAT number, and registration number with the Register of Companies of Milan Monza Brianza Lodi 1179090096 (the "Company"). You can contact us at the email address: info@veterly.com.
The goal of Veterly is to simplify the relationship and management between the condominium veterinarian (the "Veterinarian"), the condominium owners (the "Condo Owners"), and the service providers and craftsmen of each condominium managed by the Veterinarian (the "Suppliers"), as well as to represent an "event log" of the condominium and allow for the sharing of information related to that condominium. Veterly acts exclusively as a point of contact between the Veterinarian, the Condo Owners, and the Suppliers. By accepting these General Conditions, the user expressly acknowledges and accepts that the Company exclusively offers the service indicated above and does not perform any activity inherent to the Veterinarian's profession, which remains the exclusive responsibility of the latter. Therefore, the Company is in no way involved in the relationship between each Veterinarian and their Condo Owners and Suppliers, nor in the performance of the Veterinarian's professional services.
This page governs the terms and conditions of service ("Terms of Use") applicable to every use of Veterly. Please read these Terms of Use carefully before using Veterly. If you are a consumer, please consider that you have certain special rights when ordering products using our Application. To view all applicable rights, you may refer to Legislative Decree no. 206 of September 6, 2005 (the "Consumer Code"). Your rights are in no way overridden by these Terms of Use, which apply in addition to legal rights and do not replace them.
By creating an account on Veterly, each user confirms their acceptance of these Terms of Use. Simultaneously with account creation, the user agrees that the registration confirmation and these Terms of Use be sent via email to the address declared during registration on the Platform. To make purchases through the Platform, the user must be of legal age (18 years) and have the legal capacity to act for themselves and on behalf of the company for which they request to use the Platform services, which the user declares to possess. Any costs for Internet connection to the Platform, including telephone charges according to the rates applied by the user's selected operator, are the sole responsibility of the user.
2. Account
Before using the Platform services, the user must activate an account on Veterly (the "Account"). The user must verify the technical requirements necessary to use the Platform on their devices, follow the instructions, and fill in all required fields in the registration form, including the email address and choosing a password. It is necessary to keep any created password or other secure access method secret and prevent others from accessing your Account, email, or mobile phone.
In this regard, the user acknowledges and accepts that:
(a) Knowledge of access credentials by third parties could allow unauthorized use of the Platform and Services;
(b) The Company shall not be liable for damages caused to the user or third parties by the knowledge or use of access credentials by third parties;
(c) Any activity carried out using the user's access credentials will be considered performed by the associated user, who will be held responsible for such use.
The user agrees to indemnify and hold the Company harmless from any claim brought against it for violations of the aforementioned provisions. A user may close an Account at any time via the application or by emailing info@veterly.com. The Company reserves the right to suspend or terminate an Account if it believes it is being used by someone other than the owner or in violation of these Terms.
3. Permitted Use of the Platform
The user may use the Platform and its services exclusively for personal use, as expressly indicated in these Terms and in compliance with the law. The user must adhere to all technical limitations. Prohibited actions include, but are not limited to:
(a) Circumventing technical limitations, selling, renting, modifying, or reverse-engineering the Platform;
(b) Publishing the Platform for duplication;
(c) Publishing false, inaccurate, misleading, or defamatory data/information;
(d) Taking actions that compromise the accuracy of reviews;
(e) Creating fictitious or multiple profiles;
(f) Using the Platform for purposes contrary to these Terms or the law.
The user acknowledges that the Company does not control the internet and is not responsible for the transmission of illegal information. The Company may modify technical characteristics as technology evolves. The user is solely responsible for content entered, stored, or transmitted through the Platform. The Company is not required to verify data unless required by law or judicial authority.
4. Limitation of Liability
The Company’s activity consists exclusively of simplifying the relationship and management between Administrators, Condo Owners, and Suppliers. Information entered by Administrators is not verified by the Company. The Company has no control over the professional area of the Administrators and declines all liability arising from the relationship between the user and the Veterinarian.
Furthermore, the Company shall not be held liable for:
(a) Loss of goodwill, profit, or data (direct or indirect);
(b) Any loss or damage resulting from reliance on the completeness of content published by the Veterinarian;
(c) Force majeure events (strikes, pandemics, power failures, etc.);
(d) Malfunctioning of the user's hardware/software.
The Company and the users are mutually autonomous and independent parties. Use of the services does not create any employment, agency, or partnership relationship with the Company.
5. Intellectual Property Rights
All trademarks, names, images, photographs, and text on the Platform are the exclusive property of the Company. Content may not be reproduced or modified without written consent. The user guarantees they are not a direct competitor of the Company. The user is solely responsible for the truthfulness of content they publish and must possess the necessary licenses/permissions. The Company reserves the right to remove content that violates these Terms at its discretion.
6. Third-Party Links
Links to third-party sites are provided for information only. The Company has no control over these resources and assumes no responsibility for them.
7. Data Collection and Privacy
Personal data provided will be recorded and used by the Company in compliance with Italian Law (D. Lgs. 196/2003) and EU Regulation 679/2016 (GDPR). Details are available at: https://veterly.it/informativa-privacy/
8. Publication of Content and Reviews
By publishing content, the user agrees to these Terms. The Company may remove content that violates guidelines. Users should notify the Company of any offensive or illegal content.
9. Unilateral Changes
The Company reserves the right to update these Terms at any time. Changes are effective upon publication. Users are encouraged to review them periodically. Continued use of the Platform constitutes acceptance of the new terms.
10. Security
While the Company adopts measures to protect data, it cannot guarantee that data is inaccessible to unauthorized third parties due to the technical limitations of internet communications.
11. Applicable Law - Jurisdiction
All claims and disputes shall be governed by and interpreted under Italian Law.
For Non-Consumers: The exclusive jurisdiction is the Court of Milan.
For Consumers: The jurisdiction is the place of residence or domicile of the Consumer.
Alternatively, Consumers may use the European Online Dispute Resolution (ODR) Platform for out-of-court settlements at: http://ec.europa.eu/odr. The Company's email for this platform is: info@veterly.com.