Privacy policy
Privacy policy
Last Updated: October 7, 2024
At Tigervet, we respect the privacy of clinics and clients. We utilize clinic data to deliver the services you have selected and do not sell or share personally identifiable information.
This Privacy Policy outlines how Tigervet ("we," "us," or "our") collects, uses, and shares information through our website, www.veterly.com, our software applications, and mobile apps, as well as during other interactions with us (collectively referred to as the "Services"). It also details your options regarding our use of your personal information and how you can access or update it.
By using our Services, you consent to the terms of this Privacy Policy as currently stated and as amended in the future. If you do not agree, please refrain from accessing or using our Services. This policy does not extend to third-party applications or software that may integrate with our Services.
Collection of Information
Information You Provide
We collect information when you provide it or permit us to obtain it, such as when you create an account, download the app, engage with our Services, request customer support, fill out forms, respond to surveys, or communicate with us via social media or third-party platforms.
The types of information we may collect include:
Identifiers: Username, password, account number, IP address, and other identifiers assigned to you.
Customer Records: First and last name, pet name, email, mailing address, phone number, and pet medical information.
Billing Information: Credit card number, security code, expiration date, and billing address.
Preferences and Commercial Data: Interaction history, marketing preferences, services purchased, and selections made by you.
Multimedia: Audio, video, or images you attach to messages or upload.
Online Activity: Browsing history and information regarding your interactions with our Services.
Demographics: Age, gender, interests, and zip code.
Location Data: GPS data, IP address, and street address.
Clinic Information: Any other information provided by the clinic or generated through the application, such as appointment history, appointment notes, etc.
Information from Third-Party Sources
We may gather information about you from third parties, including data brokers, social media sites, and publicly available sources. We may also receive information from veterinarians and clinics regarding your pets, such as medical history, appointment records, and contact details.
Automatically Collected Information
When you use our Services, we automatically gather information such as:
Log Data: Details about your use of our Services, including browser type, access times, pages viewed, and your IP address.
Device Information: Data about your device, including hardware model and operating system.
Cookies and Tracking Technologies: We use cookies, pixels, and local storage to enhance your experience, track usage, and gather analytics. You can manage your cookie preferences through your browser settings.
How We Use Information
We use your information to:
Provide, maintain, and improve our Services.
Send updates, security alerts, and respond to inquiries.
Monitor and analyze usage trends.
Detect and prevent security incidents and fraudulent activities.
Personalize your experience and offer relevant product recommendations.
Comply with legal obligations.
Any other purpose communicated at the time of data collection.
How We Share Information
We may share your information in the following situations:
With veterinarians or service providers authorized by your clinic.
With third-party service providers assisting in functionality, such as payment processing.
Among Tigervet and our affiliates or subsidiaries.
In aggregated or anonymized form that does not identify you.
To comply with legal requirements or respond to lawful requests.
Security
We prioritize data security and take reasonable steps to protect your information from unauthorized access or misuse. However, please understand that no system can guarantee complete security.
Electronic Payment & Transactions
We may utilize third-party services (e.g., Stripe) to process payments. By providing your payment information, you authorize us to share it with these providers.
Your Choices
Account Management: You can deactivate your account or request the cessation of information use by contacting us at privacy@veterly.com. We may retain certain information for legal or legitimate business reasons. We may also retain cached or archived copies for a period of time before it is deleted.
Promotional Communications: You may opt-out of promotional emails by following instructions within those messages or contacting us. To stop promotional text messages, reply with “STOP.”
Cookies and Trackers: You can adjust your browser settings to manage cookies. Disabling cookies may impact your ability to use some Services.
Push Notifications: With your consent, we may send push alerts to your devices. You can deactivate these notifications through your device settings.
Children
Tigervet does not permit anyone under 18 to use our Services. If we learn that we have collected personal data from someone under 18, we will take steps to delete it. Please contact us at privacy@veterly.com if you believe someone under the age of 18 has unlawfully provided us with data and we will take steps to delete it.
California Residents
California Privacy Rights: Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information.
Categories of Information: Within the last 12 months, we have collected various categories of personal information, which are detailed in the "Collection of Information" section.
Purpose of Collection: We use this data for the purposes outlined in "How We Use Information."
Sources of Information: Information is collected from you and the sources mentioned above.
Disclosure of Information: We have disclosed specific categories of personal information for commercial purposes, such as to provide access to third-party payment processing and other business purposes.
Exercising Your CCPA Rights: You may request access to your personal information or ask for its deletion. Please note that some Services may become unavailable upon deletion. Please contact privacy@veterly.com to request access or deletion.
CCPA Request to Opt-Out of Selling Personal Information: We provide transparency about the sharing of your information and allow you to opt-out of such sharing. Please email privacy@veterly.com for any CCPA request and mention that it is a CCPA request in the email.
Foreign Jurisdictions
For users outside the United States, local laws may dictate additional rights regarding your personal data. Our Services are currently intended for use in the United States.
Updates
We may modify this Privacy Policy as our business evolves. Any significant changes will be communicated through our channels. Continued use of our Services implies consent to the updated policy.
For questions, concerns, or feedback, please reach out to us at privacy@veterly.com. We are committed to working with you to ensure your privacy in our interconnected world.
Last Updated: October 7, 2024
At Tigervet, we respect the privacy of clinics and clients. We utilize clinic data to deliver the services you have selected and do not sell or share personally identifiable information.
This Privacy Policy outlines how Tigervet ("we," "us," or "our") collects, uses, and shares information through our website, www.veterly.com, our software applications, and mobile apps, as well as during other interactions with us (collectively referred to as the "Services"). It also details your options regarding our use of your personal information and how you can access or update it.
By using our Services, you consent to the terms of this Privacy Policy as currently stated and as amended in the future. If you do not agree, please refrain from accessing or using our Services. This policy does not extend to third-party applications or software that may integrate with our Services.
Collection of Information
Information You Provide
We collect information when you provide it or permit us to obtain it, such as when you create an account, download the app, engage with our Services, request customer support, fill out forms, respond to surveys, or communicate with us via social media or third-party platforms.
The types of information we may collect include:
Identifiers: Username, password, account number, IP address, and other identifiers assigned to you.
Customer Records: First and last name, pet name, email, mailing address, phone number, and pet medical information.
Billing Information: Credit card number, security code, expiration date, and billing address.
Preferences and Commercial Data: Interaction history, marketing preferences, services purchased, and selections made by you.
Multimedia: Audio, video, or images you attach to messages or upload.
Online Activity: Browsing history and information regarding your interactions with our Services.
Demographics: Age, gender, interests, and zip code.
Location Data: GPS data, IP address, and street address.
Clinic Information: Any other information provided by the clinic or generated through the application, such as appointment history, appointment notes, etc.
Information from Third-Party Sources
We may gather information about you from third parties, including data brokers, social media sites, and publicly available sources. We may also receive information from veterinarians and clinics regarding your pets, such as medical history, appointment records, and contact details.
Automatically Collected Information
When you use our Services, we automatically gather information such as:
Log Data: Details about your use of our Services, including browser type, access times, pages viewed, and your IP address.
Device Information: Data about your device, including hardware model and operating system.
Cookies and Tracking Technologies: We use cookies, pixels, and local storage to enhance your experience, track usage, and gather analytics. You can manage your cookie preferences through your browser settings.
How We Use Information
We use your information to:
Provide, maintain, and improve our Services.
Send updates, security alerts, and respond to inquiries.
Monitor and analyze usage trends.
Detect and prevent security incidents and fraudulent activities.
Personalize your experience and offer relevant product recommendations.
Comply with legal obligations.
Any other purpose communicated at the time of data collection.
How We Share Information
We may share your information in the following situations:
With veterinarians or service providers authorized by your clinic.
With third-party service providers assisting in functionality, such as payment processing.
Among Tigervet and our affiliates or subsidiaries.
In aggregated or anonymized form that does not identify you.
To comply with legal requirements or respond to lawful requests.
Security
We prioritize data security and take reasonable steps to protect your information from unauthorized access or misuse. However, please understand that no system can guarantee complete security.
Electronic Payment & Transactions
We may utilize third-party services (e.g., Stripe) to process payments. By providing your payment information, you authorize us to share it with these providers.
Your Choices
Account Management: You can deactivate your account or request the cessation of information use by contacting us at privacy@veterly.com. We may retain certain information for legal or legitimate business reasons. We may also retain cached or archived copies for a period of time before it is deleted.
Promotional Communications: You may opt-out of promotional emails by following instructions within those messages or contacting us. To stop promotional text messages, reply with “STOP.”
Cookies and Trackers: You can adjust your browser settings to manage cookies. Disabling cookies may impact your ability to use some Services.
Push Notifications: With your consent, we may send push alerts to your devices. You can deactivate these notifications through your device settings.
Children
Tigervet does not permit anyone under 18 to use our Services. If we learn that we have collected personal data from someone under 18, we will take steps to delete it. Please contact us at privacy@veterly.com if you believe someone under the age of 18 has unlawfully provided us with data and we will take steps to delete it.
California Residents
California Privacy Rights: Under the California Consumer Privacy Act (CCPA), California residents have additional rights regarding their personal information.
Categories of Information: Within the last 12 months, we have collected various categories of personal information, which are detailed in the "Collection of Information" section.
Purpose of Collection: We use this data for the purposes outlined in "How We Use Information."
Sources of Information: Information is collected from you and the sources mentioned above.
Disclosure of Information: We have disclosed specific categories of personal information for commercial purposes, such as to provide access to third-party payment processing and other business purposes.
Exercising Your CCPA Rights: You may request access to your personal information or ask for its deletion. Please note that some Services may become unavailable upon deletion. Please contact privacy@veterly.com to request access or deletion.
CCPA Request to Opt-Out of Selling Personal Information: We provide transparency about the sharing of your information and allow you to opt-out of such sharing. Please email privacy@veterly.com for any CCPA request and mention that it is a CCPA request in the email.
Foreign Jurisdictions
For users outside the United States, local laws may dictate additional rights regarding your personal data. Our Services are currently intended for use in the United States.
Updates
We may modify this Privacy Policy as our business evolves. Any significant changes will be communicated through our channels. Continued use of our Services implies consent to the updated policy.
For questions, concerns, or feedback, please reach out to us at privacy@veterly.com. We are committed to working with you to ensure your privacy in our interconnected world.
Distributed in the United States under exclusive license by TigerVet Inc.
Made with ❤️ by Bake One Srl
Veterly is a registered trademark of Bake One Srl.
Distributed in the United States under exclusive license by TigerVet Inc.
Made with ❤️ by Bake One Srl
Veterly is a registered trademark of Bake One Srl.